GENERAL CONDITIONS OF CONTRACT
1. IDENTIFYING DATA OF THE WEBSITE CONTROLLER
In compliance with Law 34/2002, of July 11, on services of the information society and electronic commerce, you are informed that:
Responsible: Laura Argüeso
Trade name: Karmaleónica
ID no.: 72.039.745-L
Address at Mies del Valle 14, 4º, 39010, Santander (Cantabria) – Spain.
Social activity: virtual remote assistance, administrative tasks, communication and marketing, translation, talent search, text editing, event organisation, support to internationalisation.
2. PURPOSE OF THE CONDITIONS
The purpose of these general conditions is to expressly regulate the conditions applicable to the contracting processes carried out by the "Customer" users of the online services offered by Laura Argüeso with the website https://www.karmaleonica.com
These conditions will remain in force and will be valid during the period specified in the contract for the provision of services, all without prejudice to the fact that Laura Argüeso reserves the right to modify, without prior notice, the general conditions, as well as any of the texts laws found on said website. In any case, access to the Web after its modification, inclusion and/or replacement implies acceptance thereof by the user.
The client is subject to the general conditions in force at each of the moments of carrying out the corresponding contracting, and it is not possible to contract any service without prior acceptance of these general contracting conditions.
The contracting process will be carried out electronically through the email firstname.lastname@example.org made between the "Client" and "Laura Argüeso."
Those natural or legal persons who register using the established form by filling in their contact information or who have sent an email to email@example.com having signed the order sheet, the confidentiality sheet, and these conditions will be considered "Customer", as well as made the initial payment to start working on the contracted services.
4. RIGHT OF EXCLUSION
Laura Argüeso reserves the right to deny or withdraw access to the services offered without prior notice, at its own request or by a third party, to those users who fail to comply with these General Conditions.
5. HIRING PROCESS
5.1 What services do I offer?
Asynchronous services in which Laura Argüeso reserves the client's right of admission. Depending on the scope of the task, it will be necessary a minimum of 48 hours in advance to be able to facilitate the service.
Please note that, Unless specified, it will be the client the who to provide the technological tool or a prior agreement will be reached in this regard.
Services may include:
Administrative and documentation tasks, including:
CRMs (Zoho, HubSpot, Active Campaign…)
Implementation of protocols for effective management: mail, Dropbox...
Asynchronous inbox management*: email, LinkedIn... and task creation
Editing/correction of texts…
Sales communication, email marketing and blogging, including:
Preparation of presentations: one pager, investor deck…
SEO oriented post writing
Blog content calendarisation
Email marketing: newsletters and campaigns (Mailchimp, Active Campaign…)
Writing press releases
Audio and video transcription
Pre-selection of talent, including:
Drafting and publication of the text of the offer (based on the needs and salary specified by the client himself)
First interview and ranking with report
Preparation of onboarding documentation
Support for internationalisation
Management of visas and official documentation
Travel and expenses management
Company establishment tasks
Supplier search and liaison
Management of professionals...
6. ECONOMIC CONDITIONS AND METHOD OF PAYMENT
6.2. Payment Methods
Payment will be made through any of the following means:
By bank transfer to the account of Laura Argüeso specified in the order form and issued invoice.
I currently have three packs available:
Basic Pack: corresponding to 10 hours of services (all services included)
Intermediate Pack: corresponding to 30 hours of services (all services included)
Advanced Pack: corresponding to 40 hours of services (all services included)
If this investment endangers your economy, it is better that you do not hire and wait for another time when you have the ability to invest.
The price you will see is the price without VAT, if you are based in Spain 21% will be added at the end but you can declare it so that the Treasury returns it to you.
I will send an invoice and if you live in Spain or Europe it will be broken down with the corresponding taxes.
Therefore, the investment in the service is NOT reimbursed if you decide to give up before finishing the pack or other priorities arise.
It is important that you communicate with me, that you take advantage of my help and that you dedicate time to give me feedback, especially at the beginning, until we acquire the working procedure together.
7. INTELLECTUAL AND INDUSTRIAL PROPERTY
Laura Argüeso by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by Laura Argüeso or its licensors. All rights reserved.
Any use not previously authorised by Laura Argüeso will be considered a serious breach of the author's intellectual or industrial property rights.
The reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this web page, for commercial purposes, in any medium and by any technical means, without authorisation, are expressly prohibited by Laura Argüeso.
The reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this web page, for commercial purposes, in any medium and by any technical means, without authorization, are expressly prohibited by Laura Argüeso.
The CLIENT agrees to respect the Intellectual and Industrial Property rights owned by Laura Argüeso. You can only view the elements of the web without the possibility of printing, copying or storing them on the hard drive of your computer or on any other physical support. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the Laura Argüeso pages.
7.1. Prohibition of the so-called JOINT or PIRACY
What are joint calls?
We are facing an illegal practice carried out by several people who come together to acquire a service or digital product in order to reduce costs in the final price. In this case, it would consist of making the payment by a single person, but whose access would facilitate the rest of the people who have carried out this practice, accessing the service by several people.
We remind you that it is strictly prohibited to share the work carried out with third parties, since they are personal and non-transferable, reserving as many civil and criminal actions that assist us in order to safeguard our rights, all under penalty of incurring a crime against the intellectual property of art. 270 and ss of the Criminal Code with prison sentences of up to 4 years.
9. GUARANTEE OF RESULTS
Every effort has been made to accurately represent each service offered by Laura Argüeso and their potential, without being construed as a promise or guarantee of the client company's results. The results depend exclusively on the company that hires my services.
That being said, all the testimonials presented on my website are real and can be verified upon request.
The level of success in achieving my results depends on:
The level of transparency about the current situation of the client company and its processes, current situation and future objectives.
Establishing the appropriate amount of time (pack) necessary for the implementation of my support services in the business.
The client knowing exactly what he/she is looking for to relieve them of non-strategic tasks.
That the appropriate documentation, apps, or other tools are shared with me to carry out my work.
These factors vary from company to company, so I cannot guarantee your success or level of income and I am not responsible for any of your actions.
10. RIGHT OF WITHDRAWAL
The Client is not granted the right of withdrawal (money refund) of the contracting made in the case of digital services.
Regarding the services, no right of withdrawal will be offered once the service has begun to be developed. If you want to cancel the hired service, as long as the service has not started, you can do so up to 48 hours before the service starts and 100% of the amount paid will be refunded.
In the event that the service has started, the amount paid will not be returned.
MECHANISM TO EXERCISE THE RIGHT OF WITHDRAWAL
The right of withdrawal may be exercised by email sent to firstname.lastname@example.org, subject reading: "Termination of Collaboration Agreement between (name of the company) and Laura Argüeso (Karmaleónica)".
To do this you can use the following template:
Right of withdrawal and refund of the amount delivered.
Name and surname:____________ in the name and representation of the company: ______________________ with TAX ID number ___________________________
By means of this letter, I request the return of the reviewed services requesting a refund of the money in the following account number: ____________________________________
We reiterate that the right of withdrawal or refund of money is excluded when the provision of the service has also started, knowing the client that once it has started, he will lose the right of withdrawal.
11. EXEMPTION FROM LIABILITY
Laura Argüeso cannot guarantee the technical continuity of the Website or email email@example.com, the absence of failure or service interruptions or that it will be available or accessible one hundred percent of the time, for reasons beyond its control, or causes fortuitous and/or force majeure, viruses, computer attacks and/or actions of third parties that cause the total or partial impossibility of providing the services as well as other unforeseeable causes such as the incorrect functioning of the Internet.
12. PROCESSING OF PERSONAL DATA
Laura Argüeso informs the CLIENT that the personal data generated during the term of their contractual relationship will be processed by Laura Argüeso, with the purpose of managing said contractual relationship and providing those professional services specified in this contract. Likewise, Laura Argüeso, in compliance with article 30 of the General Data Protection Regulation 2016/679, will carry out a record of treatment activities with the data of its clients.
Laura Argüeso and the CLIENT will sign the appropriate treatment order contract according to the requirements contained in the General Data Protection Regulation.
And, the parties agree to adopt the necessary security measures for the protection of said data at the level that corresponds to them, according to legal regulations.
13. CAUSES FOR DISSOLUTION OF THE CONTRACT
The dissolution of the service contract can occur at any time by either party.
You are not bound by conditions of permanence with Laura Argüeso if you are not satisfied with the service.
Laura Argüeso may terminate or suspend any and/or all Services contracted with her immediately, without prior notice or liability, in the event that you, as a CLIENT, do not comply with the conditions set forth herein.
Upon termination of the contract, your right to use the Services will cease immediately.
The following will be causes for dissolution of the contract:
False information, in whole or in part, in the data supplied during the contracting process of any service.
Alter, circumvent, reverse engineer, decompile, disassemble, or alter in any way the security technology provided by Laura Argüeso.
Also cases of abuse of modification services by requiring more hours than those established in the agreement.
False and unfounded opinions with the intention of discrediting the owner of the products or services purchased.
Any breach established throughout the conditions.
The dissolution implies the loss of your rights to the hired service.
The language of these conditions and of the website is in Spanish (Spain). There will be an English version for customers who require it.
15. APPLICABLE LAW AND JURISDICTION
The relationship between Laura Argüeso and the CLIENT will be governed by current Spanish regulations and any controversy will be submitted to the Courts and Tribunals of the city of Santander, unless the applicable Law provides otherwise.
General Conditions of Contract as of June 1, 2022.